Terms and conditions
Contact: Titsom.com@gmail.com
GDPR and Privacy Policy
We take your privacy seriously.
When you place an order with us, we collect personal information such as your name, address, email, and phone number. This is necessary to process and deliver your order, send you order confirmations and provide customer support.
We use Ecwid as our e-commerce platform, which stores your data securely. We only share your information with:
Payment providers (Apple-pay, Credit, Debit and Google-pay), Our supplier
(Ali express standard shipping) so they can ship your product.
We store your data for up to 5 years for accounting purposes, unless you request it to be deleted earlier.
Cookie Policy
We use cookies to make our website function properly, to analyze traffic, and to display relevant ads. You can change your consent at any time via the cookie banner.
Right to Withdraw
You have the right to cancel your purchase within 14 days of receiving your order. If you wish to cancel, please contact us within this period. You are responsible for the return shipping cost. Items must be returned in their original condition. We will refund your payment within 14 days after receiving the returned item.
Terms & Conditions
Shipping
We ship products directly from our supplier. Estimated delivery time is typically 7–14 days.
Please note: Import duties, VAT, or customs handling fees may apply upon delivery, depending on your country’s laws. These are the buyer's responsibility.
Payment
We accept payments via [Apple-pay, Credit, Debit and Google-pay].
Important Information About Customs and import VAT:
Your order is shipped from outside the EU. For orders over 150 EURO Customers inside EU apply VAT of 25% upon delivery. Customs processing fees may also apply, depending on your country's rules. These fees are not included in your order total and are the responsibility of the buyer. We are not liable for any customs delays or additional charges imposed by your country's import laws.
Warranty / Claims
You have a 2-year warranty period according to EU consumer law. If there is a defect or issue with the product, please contact us as soon as possible.
If you have any questions, feel free to reach out to us.